POLICIES & PROCEDURES
Welcome to Klassic Specialties.
First, let us thank you for
choosing Klassic Specialties as your source for your
imaging and media supplies. We have an extensive line
of products and will always be adding new items to our
Our motto is
QUALITY FIRST !!
- VISA, and MasterCard
cards are accepted at the time of the order.
- Upon credit
approval, terms are net 30 days from the date of
- A credit line can be
established by completing the Customer
Application, and supplying a copy of your resale
- No shipments will be
made to accounts that are ten (10) days past due
or over their credit limit.
- There will be a
$10.00 charge for any check returned for
- Remittance address:
Klassic Specialties, PO Box 4014, Cerritos, CA.
- We do not accept COD
Requests for returns
resulting from Klassic Specialties errors must be made
within 10 days of the invoice date.
non-defective returns must be made no later than 30
days from invoice date. A Return Material
Authorization (RMA) must accompany all returns and is
valid for 30 days. Any package received without an RMA
number will be refused.
returns will be subject to a 15% restocking fee.
We will pay the freight
for return of defective product. If the product is not
defective and/or the cartridge (s) received are not
ours, you will be charged for the freight. Any
defective product being returned must be marked on the
box the cartridge is in. Defective cartridges must be
in a cartridge box to prevent further damage.
Credit will not be
given until the product in question has been received
back by Klassic Specialties.
reserves the right to update prices, product
specifications, and policies without prior notice.
warrants our entire product to be free of defects in
both materials and workmanship.
products are produced to the most stringent quality
control standards possible, guaranteeing performance
that meets or exceeds that of the Original Equipment
also warrants that, subject to the conditions stated
below and under normal use, our laser cartridges,
inkjet cartridges, media, refill kits, will not cause
damage, abnormal wear, or deterioration to any
compatible printer. If a defect in a Klassic
Specialties product causes a printer to fail, Klassic
Specialties will reimburse the customer the full
amount for all the service and repair of the printer.
This warranty is dependent upon the customer providing
us with satisfactory evidence that the printer failure
was due to a defect in the Klassic Specialties
product, including a written statement on an
authorized service company’s letterhead, dated and
signed by the company’s field sales or service
liability hereunder shall be limited to replacement or
reimbursement as stated above. This warranty is
exclusive and in lieu of all other warranties,
expressed or implied, including warranties of
merchantability and fitness for a particular purpose.
The tampering of any
Klassic Specialties product by any person/s other than
an Klassic Specialties representative voids all
warranties and releases Klassic Specialties liability
as stated above.
voids this warranty on laser products that is more
than 1 year old from the original purchase date. On
all defective product, please call your Klassic
Specialties representative first so that proper
measures can be taken to assure you full credit.
For all claims of
defective product purchased from Klassic Specialties,
the customer must notify one of the Klassic
Specialties customer representatives to obtain a RMA
number, prior to product return.
If a printer service
person tells you that using an alternative brand of
cartridge will void your warranty or that you will be
charged for service because you’re not using the OEM
It is illegal for a
printer manufacturer to require you to use any
particular brand of supplies. An OEM (Original
Equipment Manufacturer) cannot void your warranty
unless they can conclusively prove that other brands
of supplies will damage the machine. To enforce a
policy such as this is in direct violation of the
Sherman & Clayton Antitrust Acts.
Don’t be afraid to
show this statement to any service person or OEM
representative who threatens your right to choose your
own supply source. Klassic Specialties products are
100% guaranteed to perform to your complete
satisfaction. We warrant the quality of all of our